Your best technician,
in everyone's pocket

ask arno is the voice-first assistant for service teams – for every mission, for every question.

ask arno is the voice-first assistant for service teams – for every mission, for every question.

Get the pilot

Get the pilot

Get the pilot

Current problems faced by industrial service teams

Current problems faced by industrial service teams

Troubleshooting is eating team capacity

Troubleshooting is eating
into team capacity

Technicians lose hours searching manuals, calling experts, or waiting on back office answers for issues that should be resolved in minutes.

Technicians lose hours searching manuals, calling experts, or waiting on back office answers for issues that should be resolved in minutes.

5+ hours lost

5+ hours lost

per technician, every week

per technician, every week

Expert knowledge doesn’t scale

Critical insights live across systems and senior technicians’ heads.

As volume grows, delivery slows and dependence on experts increases.

€100k to ramp

€100k to ramp

single technician (12+ months)

single technician (12+ months)

Admin work is creating hidden service drag

Incomplete service reports and poor documentation create rework, back-office load, and gaps in shared knowledge across the organization.

3+ hours lost

3+ hours lost

per technician, every week

per technician, every week

AI won't do your service work,
but let it work for your team.


Amplify your team’s expertise, the right way.



Amplify your team’s expertise, the right way.



Amplify your team’s expertise,
the right way.


ask arno helps you unlock field intelligence with AI…

ask arno helps you unlock field intelligence with AI…

Ask anything

Ask anything

Ask anything

Machine specific onboarding

Machinery: DHT-22 Line 5

Open lessons: 2/5

Status: Ongoing

Machine specific onboarding

Machinery: DHT-22 Line 5

Open lessons: 2/5

Status: Ongoing

Instant answers to any technical question

Instant answers to any technical question

Machine specific onboarding

Machinery: DHT-22 Line 5

Open lessons: 2/5

Status: Ongoing

Einarbeitung pro Maschine

Maschine: DHT-22 Line 5

Offene Punkte: 2/5

Status: Laufend

Structured knowledge for training

Structured knowledge for training

Faster & richer service reports with voice agent

Faster & richer service reports with voice agent

Service report overview

Packaging line

SR-2026-0847

Completed

Packaging line

SR-2026-0847

Photos filter exchange missing

Service report overview

Packaging line

SR-2026-0847

Completed

Packaging line

SR-2026-0847

Photos filter exchange missing

Service report overview

Packaging line

SR-2026-0847

Completed

Pump filter

SR-2026-0846

Photos filter exchange missing

Service report overview

Packaging line

SR-2026-0847

Completed

Pump filter

SR-2026-0846

Photos filter exchange missing

How it works…

Fits with your existing systems and processes

How it works…

Fits with your existing systems and processes

Voice service reports


Capture complete service reports in minutes, not hours


After the job, technicians speak with an AI voice agent.

Key details are captured automatically and synced to your system of record.

Knowledge assistant

Expert answers, exactly when technicians need them


Connect manuals, procedures, service reports, and systems (FSM, CRM, ERP).
Technicians ask by text or voice and get clear, trusted answers in the moment

Workflow & knowledge agents

Automate busywork and strengthen your knowledge base


AI agents automate manual workflows, surface repeat questions, and enrich knowledge over time.
Better training material. Less effort.

Who we work with…

Built for organizations that service complex equipment and cannot afford downtime.

Original Equipment Manufacturers (OEM)

OEMs are facing a "Silver Tsunami" where their most senior expert technicians are retiring, taking decades of undocumented tribal knowledge with them.

Meanwhile machines are becoming more complex, the cost of supporting junior staff and customers through traditional help-desks is exploding, eating into aftermarket margins.

By 2027, IDC forecasts more than 50% of OEMs will rely on AI-enabled knowledge platforms to re-skill their workforce.


Service & maintenance providers

Technician service providers struggle with an extreme variety of machine types and brands, making it impossible for every technician to be an expert on every system.

This leads to fragmented knowledge, frequent second visits because the right info wasn't available, and a heavy reliance on calling the manufacturer's back-office for support.

Forward-looking service companies are already deploying AI tools to enhance frontline productivity through better knowledge, training and reporting.

Why service leaders choose ask arno.

Many companies trying to implement AI struggle, we help deliver impact.

Why service leaders choose ask arno.

Many companies trying to implement AI struggle, we help deliver impact.

Fast adoption for noisy, hands-busy field environments. Text and voice AI agents designed for frontline use.

Technician-ready, built for the harsh realities of field work.

Fast adoption in noisy, hands-busy field environments. Text and voice AI agents designed for frontline use. Technician-ready, built for the harsh realities of field work.

AI Voice & text interface

Purpose-built to understand complex technical documentation.
Answers are grounded in your data, with clear source traceability.

No black-box hallucinations.

Purpose-built to understand complex technical documentation.Answers are grounded in your data, with clear source traceability. No black-box hallucinations.

AI you can actually trust

GDPR-compliant. Data encrypted and hosted in Germany.

Your IP stays yours.
Ask Arno is never trained on customer data.

GDPR-compliant. Data encrypted and hosted in Germany. Your IP stays yours.
Ask Arno is never trained on customer data.

Enterprise-grade security, by default

Safe & compliant
– made in Germany

Works with your existing knowledge base, FSM, CRM, and ERP tools.

No rip-and-replace.
No process disruption.

Works with your existing knowledge base, FSM, CRM, and ERP tools. No rip-and-replace.
No process disruption.

Integrate with existing systems

Integrate with
existing systems

Week 1 to 2: Configure and tune to needs

Configure based on your knowledge and workflow: process knowledge documents, equipment manuals or service ticketing system. Test and tune solution to ensure quality outputs that work for your team.

Weeks 2 to 5: Rollout solution

Week 6: Evaluate ROI

Scale use cases and expand knowledge base

Week 1 to 2: Configure and tune to needs

Configure based on your knowledge and workflow: process knowledge documents, equipment manuals or service ticketing system. Test and tune solution to ensure quality outputs that work for your team.

Weeks 2 to 5: Rollout solution

Week 6: Evaluate ROI

Scale use cases and expand knowledge base

Start unlocking value in only 6 weeks…

With ask arno, start unlocking value in only 6 weeks…